Carelon Maryland Provider Payments Moving from PaySpan to Zelis — Effective June 12, 2026

Carelon Behavioral Health issued a provider alert announcing that, as a result of Zelis' acquisition of PaySpan, Carelon Maryland is transitioning provider payments to the Zelis Advanced Payment Platform (ZAPP) effective June 12, 2026.

What's changing

Two payment options will be available through Zelis:

• Free ACH or check (ZAPP): Portal access limited to Carelon Behavioral Health payments.
• Paid Subscription / Premium ACH (ZAPP Edge): Consolidated payments and visibility across multiple payers using Zelis.

If you're already enrolled with ZAPP Edge for other payers

• No action is required to keep receiving payments.
• Log in to Zelis to access payment data and remittances.
• Support: 877-828-8770 or ClientService@zelispayments.com.

If you're not enrolled with Zelis (ZAPP or ZAPP Edge)

• Register with Zelis through the Carelon ePayment Center before June 12, 2026 to avoid interruption.
• If you don't register by the migration date, payments will switch temporarily to paper checks until registration is complete.
• Support: 855-774-4392 or help@epayment.center.
• Note: If you're already enrolled in the free version of Zelis (ZAPP) for another payer, you still need to register with Carelon and create a separate account.

What you need to enroll

• Federal tax identification number (TIN) or employer identification number (EIN)
• Practice corporate name and principal information
• Bank account routing transit number (RTN) or ABA routing number
• Bank account number

How to enroll in the Carelon ePayment Center

1. Visit carelon.epayment.center to register.
2. Follow the instructions to obtain a registration code (sent via link).
3. Use the link to complete registration and set up your account.
4. Log in to the portal and enter your bank account information.
5. Review and accept the ACH agreement and select "Submit."
6. Your bank account will be validated before electronic funds transfer begins (this can take up to 6 business days).

Zelis will also contact providers directly by mail with additional information, and posts guidance on its website to support the transition.