Features that help your practice care fully.

    Scheduling, documentation, billing, and compliance — built around how Maryland behavioral health practices actually work.

    Mallow patient list with search, insurance details, and next appointment for every client

    Scheduling & Calendar

    Double-bookings and missing notes shouldn't be a daily fire drill.

    • Shared and individual provider calendars
    • Recurring appointments and group sessions
    • Visual indicators for missing documentation and unbilled sessions
    • Integrated telehealth scheduling
    Mallow calendar week view with missing documentation and unbilled indicators on every appointment
    Scheduling & Calendar

    Shared and individual provider calendars

    Live in Mallow

    Administration

    Your team shouldn't need a system admin to make a simple change.

    • Role-based access control for clinical, billing, and admin staff
    • Configure programs and workflows for your practice
    • Billing code and fee schedule management
    • Insurance directory and staff management
    Mallow role management screen for assigning clinical, billing, and admin roles to staff
    Administration

    Role-based access control for clinical, billing, and admin staff

    Live in Mallow

    Clinical Documentation

    Notes shouldn't take longer than the session.

    • Structured document editor with built-in templates
    • Templates designed for behavioral health workflows
    • Document signing with validation — ensures required fields are complete
    • Version history and audit trail
    Mallow structured document editor with mental status exam fields and required section validation
    Clinical Documentation

    Structured document editor with built-in templates

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    Patient Management

    The whole story of a client shouldn't live in five different tabs.

    • Comprehensive patient chart with demographics, insurance, and diagnoses
    • Program enrollment and discharge tracking
    • Intake workflow with provider capacity visibility
    • Care plan management — treatment plans, rehabilitation plans, and more
    Mallow patient chart with enrolled programs, active diagnoses, and documentation status in one view
    Patient Management

    Comprehensive patient chart with demographics, insurance, and diagnoses

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    Billing & Revenue Cycle

    Getting paid shouldn't feel like a second job.

    • Billing charges generated automatically when documentation is signed
    • Create and download EDI claims submission files
    • Submit directly to insurance companies via our preferred clearinghouse
    • Review pending charges before submitting claims
    • Payment posting and remittance tracking
    • Authorization tracking — units used vs. units approved
    • Denial management and resubmission workflows
    Mallow pending transactions queue of signed charges awaiting review before claim submission
    Billing & Revenue Cycle

    Billing charges generated automatically when documentation is signed

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    Reporting

    You shouldn't need to wait for month-end to know how the practice is doing.

    • Clinical and financial reporting dashboards
    • Provider productivity metrics
    • Billing pipeline visibility
    • Compliance status at a glance
    Mallow charges dashboard with pending, billed, and paid totals plus charge trends over time
    Reporting

    Clinical and financial reporting dashboards

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    Compliance & Quality

    Audit prep shouldn't start the week of the audit.

    • Documentation rules aligned with Maryland regulations
    • Incident reporting and tracking
    • Supervision documentation for direct care staff
    • Credential tracking for providers
    • Audit-ready access logs
    Mallow credentials management tracking staff license expirations by urgency
    Compliance & Quality

    Documentation rules aligned with Maryland regulations

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    See it in action

    Schedule a demo to see how Mallow fits your practice.

    Request a Demo