A program isn't a module we sell you. It's a configuration.
Mallow was built around a simple idea: every Maryland behavioral health program is the same machine with different settings — visit types, procedure codes, documentation templates, billing rules, and staff roles. Configure the settings, and the platform runs your program. All of them. On one chart.
How programs work in Mallow
Every program in Mallow is defined by five things you configure — not custom development you wait for:
Visit types mapped to your codes.
Each program carries its own visit types, each linked to the right procedure code and modifiers — so clinicians only ever see the visits their program and role allow.
Documentation templates per program.
Assessments, notes, and plans shaped to the program's requirements — built with a template system your admins can adjust.
Billing rules per program.
Per-visit CPT, time-based units, or monthly claim cycles — each program bills the way its reimbursement actually works.
Role-based access per program.
Staff see the programs, clients, and visit types their role covers. Nothing else.
One client, every program.
A client enrolled in three programs has one chart with program-appropriate views — which is what care coordination is supposed to mean.
Deep dives
Psychiatric Rehabilitation (PRP)
DLA-20s on schedule, IRPs tied to scores, and billing built around the monthly claim cycle.
ExploreOutpatient Mental Health Centers (OMHC)
Evals and med management at clinic pace, treatment plan reviews on schedule, group documentation that survives scrutiny.
ExploreTargeted Case Management (TCM)
Monthly summaries that never slip, referrals that close the loop, unit-based billing you can see.
ExploreAlso running in Mallow
Substance Use Disorder programs
SUD therapy and IOP documentation and billing, with the confidentiality posture SUD records demand.
Mental health medication management
Prescriber workflows as their own program with their own visit types and codes.
Care coordination
Coordination-focused programs with plans of care and community resource tracking.
1915(i) intensive services
Program-specific documentation and billing configuration for intensive community services.
Don't see your program? That's a configuration conversation, not a development project.
Maryland's behavioral health landscape doesn't hold still — fee schedules change, programs get redefined, COMAR gets rewritten, and new service types appear. That's exactly why Mallow treats programs as configuration. If your program has visit types, documentation requirements, and a way it bills, Mallow can run it — and setting it up is part of onboarding, not a change order. Tell us what you run, and we'll show you your program in Mallow before you sign anything.
Request a Demo — tell us your programsFrequently asked questions
Bring us your program list.
Every practice's mix is different. Schedule a demo and we'll walk through yours — every program, one platform.
Request a Demo