Trust Center
Security, privacy, and compliance aren't a separate page — they're how Mallow is built. Here's what protects your practice and the people you serve.
Security
The technical foundation that keeps your data safe — every day, behind the scenes.
HIPAA Compliant
Built from the ground up for HIPAA compliance. Your data is encrypted at rest and in transit.
Isolated Data
Each practice gets its own isolated database. Your data is never mixed with another organization's.
Role-Based Access
Staff only see what they need. Permissions are based on each person's role in your practice.
Audit Logging
Changes to clinical and billing records are logged, giving you a clear record for compliance reviews.
Secure Login
Strong authentication with session management and password policies to keep accounts safe.
Automatic Backups
Your data is backed up automatically and can be recovered if anything goes wrong.
Privacy
Behavioral health records are some of the most sensitive in healthcare. We treat them that way.
Minimum-necessary access
We give your team the least access needed to do their job — and make it easy to adjust as roles change.
Hosted in the United States
All client data stays within U.S. infrastructure, on cloud regions chosen for healthcare workloads.
Clear audit trail
Sensitive records — including those with heightened privacy needs — carry a clear, reviewable access trail.
Compliance
Mallow is designed around the documentation rules and audit expectations Maryland behavioral health providers face — so compliance reviews don't start the week of the audit.
Audit-ready records
Every signed note, charge, and access event is timestamped and reviewable — without piecing together spreadsheets.
Built around Maryland workflows
Documentation rules, supervision tracking, and incident reporting align with how Maryland practices actually operate.
Business Associate Agreement
We sign a BAA with every practice. It's a baseline expectation, not an upsell.
Credential & supervision tracking
Stay ahead of expirations and supervision requirements with built-in tracking and reminders.
Have a specific security or compliance question?
We're happy to walk through how Mallow protects your data and supports your audits.
Contact Us